Proud Winner of the 2015, 2016, 2017 and 2018 Spectator Readers’ Choice Awards

Q.  How long does it take for you to complete my order?

A.  Most orders can be turned around in 2-3 days.  Very large orders will require more time.  A completion estimate will be provided to you.

Q.  Do I need to provide a deposit?

A.  No deposit required.  Full payment is to be made upon order pick-up.

Q.  Do I get my tapes back?

A.  Absolutely.  You should continue to care for these tapes as your master/source copies.

Q.  How much video can fit on a DVD?

A.  For quality purposes, no more than 2 hours of video will be put onto a DVD.  Additional footage from a single tape will be split into additional DVD(s).

Q.  Can I make my own custom videos from the DVD?

A.  Yes and no.  The best way to make your own videos with the best quality is to work with video files that are produced from your tapes (see “Tape to Video Files” option).  In order to make your own video from an encoded DVD (“Tape to DVDs” option), you’ll need to “rip” the video into a video file for further editing / manipulation but you’ll lose quality in the process.

Q.  Can you do editing for me?

A.  Absolutely.  Basic editing to remove blank footage is included.  For more advanced / custom editing, please request a quote.

Q.  Do recorded DVDs last forever?

A.  DVDs require special care & attention.  Experts vary on the estimate liefspan of recordable DVDs ... from as low as a few years to as much as several decades.  One thing they do agree upon, however, is that proper care & handling of recordable DVDs are extremely important factors in their life expectancy.  You may want to consider making new DVD copies of  your recordable DVDs on a scheduled basis (perhaps every 5 to 10 years) to help “restart the clock” on the life of your memories on DVD.  DVD care and handling instructions will be provided to you with your competed order.

Q.  My completed DVDs play perfectly on my TV DVD player but won’t play on my PC.  How do I fix this?

A.  The likely cause is codec related.  Without getting too technical, a codec is what your computer uses to decode the video stream for playback.  For some Windows configurations, you may need to install a new codec to get your DVD to play within Windows Media Player.  Click here for a Windows codec pack that has helped many others.  Alternatively, you can try a very flexible and universal (and free) video player called VLC available here.

Q.  Where are you located?

A.  Click here for location details.  Tape drop-offs and order pick-ups are made on an appointment basis.

Frequently Asked Questions